Apple MacBooks lead in laptop features and reliability - brunineyes
The world of laptops continues to be henpecked by Apple, which had the highest scores in nigh all atonement measurements in our 2012 lector survey of satisfaction, reliability, and service. With a plain 6 percent of those polled reporting any world-shattering problem with their Apple car, users also gave top First Baron Marks of Broughton to all but all aspects of their MacBooks. Only in design, the number of ports, and performance for the monetary value did readers accolade Apple-the like scores to Windows PC makers.
Outside of Apple, numbers were somewhat consistent, with most gratification scores bunched in the 7-to-8 tramp. Asus, Lenovo, and Sony had slightly higher satisfaction numbers on average; Acer, Dell, and HP for Business roughshod somewhat below the curve.
Universally, consumers according high expiation with their laptops' display quality and same that they were generally satisfied with the interface choice on their machines. At the strange end, poor speaker calibre remained a common ill, and we also heard gripes about lousy laptop touchpads.
Interestingly, surveyed readers generally said their laptops were quite reliable, giving higher dependability scores to the machines than the gross satisfaction ratings they awarded. Once again, Apple LED on reliability, with Dell for Home and H.P. for Home marking slightly lower than average.
Laptop reliability problems didn't stray far from two major issues, disregarding of the computer manufacturer. Hard-drive failure was by far the biggest reported problem happening laptops, followed by issues with the operating system. A smattering of separate items, from graphics boards to keyboards, rounded out the name of components almost commonly requiring hangout.
Apple laptop computer owners praise features and reliability
| Brand | Display quality | Keyboard | Touchpad/ pointing device | Design | Ports | Perfor- mance for the price | Reliability |
|---|---|---|---|---|---|---|---|
| Apple | 9.2 | 8.9 | 8.8 | 8.6 | 8.2 | 8.6 | 9.3 |
| Sony | 8.9 | 8.5 | 7.7 | 8.3 | 8.1 | 8.3 | 8.8 |
| Asus | 8.7 | 8.1 | 7.6 | 8.6 | 8.2 | 8.6 | 8.7 |
| Lenovo | 8.5 | 8.5 | 7.8 | 8.4 | 8.2 | 8.4 | 8.7 |
| Samsung | 8.7 | 8.3 | 7.7 | 8.6 | 8.0 | 8.6 | 8.7 |
| Toshiba | 8.7 | 8.2 | 7.7 | 8.5 | 7.9 | 8.5 | 8.7 |
| HP for Home | 8.6 | 8.1 | 7.5 | 8.3 | 8.1 | 8.3 | 8.4 |
| Acer | 8.5 | 7.9 | 7.5 | 8.5 | 7.9 | 8.5 | 8.5 |
| Dell for Home | 8.6 | 8.2 | 7.6 | 8.2 | 7.9 | 8.2 | 8.4 |
| Dell for Business enterprise | 8.5 | 8.2 | 7.5 | 8.1 | 7.9 | 8.1 | 8.6 |
| H.P. for Business | 8.4 | 8.1 | 7.4 | 8.0 | 8.0 | 8.0 | 8.5 |
Chart notes: Each listed identification number is the average response from surveyed readers on a 1-to-10 scale where 1 is "passing dissatisfied" and 10 is "highly satisfied." Brand ranking is settled connected the average scores across all feature-satisfaction measures. Dingle for Home includes the Inspiron, Studio apartment, and Adamo lines; Dingle for Patronage includes the Latitude, Vostro, and Preciseness lines. HP for Home includes the Marquee, Mini, TouchSmart, and Enviousness lines; HP for Business includes the EliteBook, ProBook, and Mini lines.
Apple support: 'Fetching'
| Post | Problems left-wing unresolved by customer support (lower is better) 1 | Overall satisfaction with service (high is wagerer) 2 |
|---|---|---|
| Apple | 4% | 8.3 |
| Dingle for Business | 7% | 7.0 |
| Asus | 9% | 6.7 |
| Lenovo | 17% | 6.5 |
| Genus Acer | 33% | 6.3 |
| Toshiba | 26% | 6.3 |
| Dell for Home | 16% | 6.2 |
| HP for Home | 26% | 6.2 |
| Sony | 22% | 6.1 |
Graph notes: We omitted H.P. for Business and Samsung due to insufficient information. 1 Percentage of denounce-owning respondents who answered "yes, fairly" or "no" when asked whether client defend firm their problem completely. 2 The average response happening a 1-to-10 descale where 1 is "extremely dissatisfied" and 10 is "extremely satisfied." The mediocre seduce is 6.6.
Malus pumila MacBook In favor Notebook computer
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St. Christopher Null is a veteran engineering science and business diary keeper. He contributes on a regular basis to TechHive, PCWorld, and Wired, and operates the websites Drinkhacker and Film Racket. Disclosure: He also writes for Hewlett-Packad's marketing website TechBeacon.
Source: https://www.pcworld.com/article/456093/apple-macbooks-lead-in-laptop-features-and-reliability.html
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